POLICY

Marlo Cosmetic Tattoo is a boutique studio, open by appointment only. Walk-ins are not accepted. Due to the nature of our detailed, artistic services, we prefer you do not bring any guests with you during your appointment.

Pricing, Availability + Booking

• Pricing and Availability vary between artist. Please refer to the BOOK NOW button to showcase prices and scheduling as well as booking

• Booking online is best to find common time between yourself and the artist of your choice

• Those with past PMU need to be approved for booking, unless directly booking removals. Text your name, and photo of what you are looking to get done to 646 727 4664

Consultations

• Consultations are apart of every booked full service. If you would like to get the service the same day, please book the full service. If you are just seeking a consultation, then only book only consult with the artist you are seeking a potential service from.

Arrival + Timeliness

• Please arrive no earlier than 10 mins to your appointment

• Any client who is more than 20 minutes late to their scheduled appointment will have their appointment canceled and will be charged half of the service being performed, which is not applicable to the rescheduled service. Communication is key.

Payments

• A $150 non-refundable deposit is required to book and confirm all permanent makeup appointments. It ensures your time is held for your appointment. This deposit will be deducted from your final balance. The remainder of your balance is due at the time of your appointment.

Cancellations

• We request that you give 74 hours notice when canceling or rescheduling your appointment. Failure to do so will result in the enforcement of our Cancellation Policy.

  Cancellation Fees

  Any first session that does not give greater than 48 hours notice before their appointment cancellation, will inquire the loss of deposit.

• Touch Up sessions that do not give greater than 48 hours notice before their appointment cancellation, will inquire 50% of the touch up service.

  Rescheduling

  New Clients that have a deposit and need to reschedule, and have done so in the appropriate time greater than 48hr window have the opportunity to reschedule one time, without having to inquire a lost deposit.

  No-Show

  Clients who do not show up for their appointment will not be given the opportunity to reschedule and inquire a 100% of the service fees.

  Refunds

  Marlo Cosmetic Tattoo does not offer refunds for deposits, canceled or missed appointments, allergic reactions to products, or displeasure with the service. If you are worried about potential allergic reactions to adhesives, pigments, or skincare products, you may request a consultation and patch test upon booking your consultation.

 Permanent Makeup Touchups:

• Touchup appointments are not included in the price of the initial procedure. The first touchup session should be scheduled approximately 6 weeks after the original appointment. This session is crucial for the best results with your permanent makeup.

• Additional touchup sessions may be requested for those that have gone through multiple removals, oily skin, or wanting more saturation to their look, this is an additional touch-up charge.

Existing Permanent Makeup Tattoos:

• If you have existing permanent makeup tattoos, including brows, lips, and eyeliner, they must be old and faded before coming into our studio for new work. We cannot complete new work when the previous work is too dark, dense, discolored, or large. Tattoo removal will be highly recommended before any new work can be completed.

• It is highly suggested to book a consultation if you have previous/existing tattoos. Old PMU can not always be “fixed” or made more beautiful by doing a cover-up. This is up to the artist to decide if you go toward removal/ lightening treatment or new brows.

• It is always recommend to send a photo to 646 727 4664 with your name and history regarding your old PMU to be directed to proper booking

Important for permanent makeup clients

• Healed results will vary with each individual client. No guarantees will be made, additional sessions may be required to obtain optimal results.

• Additional charges will apply. Although we give our best efforts to provide you with quality service, many factors can result in a less than the desired outcome as each client will heal differently.

If you have any questions about our services, policies, or would like to book your session, please contact us today!